MEET ANDREA.
FREQUENTLY ASKED QUESTIONS
All clients are required to pay a non-refundable deposit of $50.00 at the time of booking to secure their appointment slot. Appointment reminders will be sent via email and SMS 48 hours prior to the scheduled date and time. We are not responsible for missed appointments.
To reschedule or cancel an appointment, please do so at least 48 hours in advance. You can make changes either online or by contacting the injector directly. Failure to provide adequate notice will result in the following charges applied to your credit card:
- Last-minute cancellation of a cosmetic appointment: $50.00 + HST
- No-show for a cosmetic appointment: $150.00 + HST
- Last-minute cancellation or no-show for a consultation: $25.00 + HST
Please note that the reminder text message cannot receive incoming responses. Ensure you receive confirmation from your injector regarding cancellations; otherwise, your credit card will be charged.
By booking online, you authorize the Nurse Injector to charge your credit card on file for any no-show appointments or last-minute cancellations.
The Nurse Injector will make every effort to accommodate clients who arrive slightly behind schedule. However, if a client arrives more than 15 minutes late, the appointment may need to be rescheduled, and a no-show booking fee may be applied to your credit card.
Clients who are dissatisfied with their treatments are encouraged to contact the injector directly. We are committed to addressing your concerns and working with you to achieve the desired results. Please note that, due to the nature of medical treatments, we do not offer refunds for services or promotional offers. In accordance with nursing regulations and confidentiality laws, balances cannot be transferred.
Following COVID-19 regulations and guidelines, we can only issue refunds for products that are defective or cause adverse reactions.
Thank you for your understanding.